TORTUE Hamburg | Hotel in Hamburg

| 9.3 (1847 Reviews) |   Pet Friendly  7 Bathrooms  16 Guests
Neustadt Hotel | TORTUE Hamburg

Hotel in Neustadt, Hamburg

This boutique hotel is directly located in Hamburg city center, a 1-minute walk from the Neuer Wall shopping street and a 5-minute walk from the Jungfernsteig. The TORTUE Hamburg features 5 bars and 3 restaurants. Free WiFi is provided throughout the property. The TORTUE Hamburg was designed by Stephen Williams and Kate Hume. The individually styled rooms and suites offer scenic views of the different courtyards. All rooms at the TORTUE Hamburg offer a living room including a couch, a carpet or parquet, an extra-long box spring bed, a desk and a wardrobe, as well as sufficient storage space. The bright marble bathrooms with a walk-in shower or bathtub are equipped with high-quality in-house cosmetic products. With such a central location, the TORTUE Hamburg allows direct access to some of Hamburg’s main landmarks. The Gänsemarkt, St. Michaelis Church and the Inner Alster Lake are all within a 10-minute walk while the Mönckebergstraße shopping street is an 11-minute walk away. The nearest airport is Hamburg Airport, 5.6 mi from the property.

TORTUE Hamburg is located in Hamburg.

This 126 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Child Friendly, Kitchen, and several others. This is a 5 star rated property and has over 1847 reviews with the average score of 9.3 . Coming to Hamburg and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 126 Bedrooms Hotel if you want to learn more about this Hotala.ca place in Hamburg. These details are authentic, as they are provided by our partner, booking.com.

This TORTUE Hamburg in Hamburg is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “TORTUE Hamburg”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Stadthausbrücke 10, Hamburg, 20355, Germany

Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Coffee house on site
  • Bar
  • Breakfast in the room
  • Wine/Champagne
  • Special diet meals (on request)
  • Restaurant
Parking
  • Parking garage
  • Parking
Accessibility
  • Toilet with grab rails
  • Lowered sink
  • Raised toilet
  • Wheelchair accessible
  • Bathroom emergency cord
Activities
  • Fitness center
General
  • Designated smoking area
  • Heating
  • Pet friendly
  • Non-smoking rooms
  • Safe
  • Wifi in all areas
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Air conditioning
  • Hypoallergenic room available
Guest Services
  • Room service
  • 24-hour front desk
  • Babysitting/Child services
  • Daily housekeeping
  • Express check-in/out
  • Laundry
  • Ironing service
  • Baggage storage
  • Valet parking
  • Concierge
  • Dry cleaning
  • Meeting/Banquet facilities
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Terrace
Security/Safety
  • CCTV in common areas
  • Fire extinguishers
  • Key card access
  • Smoke alarms
  • Security alarm
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • First aid kits available
  • Face masks for guests available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Mobile app for room service
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and charges may apply.
Please note that it is recommended to book a table in the restaurant in advance. contact details can be found on the booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.34
Location:
9.69
Staff:
9.33
Facilities:
9.37
Comfort:
9.65
Cleanliness:
9.58
NL011
Sep 26, 2025 07:00:00 AM
Review Score:   9
Serbia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Hotel position Front desk Room service Cleaning staff Brasserie Bathroom Air Condition
Negative: Slow service in Brasserie for breakfast Bed duvet too narrow Pillows ultra soft (there should be hard pillow as well)
See All Reviews

Room Arrangement

Room Info Facilities
Double Room "Petite"
Room Type: Double
Room Size: 21 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Shower, Slippers, Free toiletries, Body soap, Private bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Desk

Bedroom

Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Double Room "Classique"
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room "Classique"

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Bathtub, Shower, Bathtub or shower, Slippers, Free toiletries, Body soap, Private bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Desk

Bedroom

Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Double Room "Grande"
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room "Grande"

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Bathtub, Shower, Bathtub or shower, Slippers, Free toiletries, Body soap, Private bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Desk

Bedroom

Linens, Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Petite Suite
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Bathtub, Shower, Bathtub or shower, Slippers, Free toiletries, Body soap, Private bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Sofa, Desk, Sitting area

Bedroom

Linens, Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
L'Appartement
Room Type: Apartment
Room Size: 60 m2
1 King bed(s) Bed
L'Appartement

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Bathtub, Shower, Bathtub or shower, Slippers, Free toiletries, Body soap, Private bathroom, Guest bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Kitchen

Dishwasher, Stovetop, Dining table, Coffee machine, Kitchenware, Kitchenette, Electric kettle, Refrigerator

Living Area

Sofa, Desk, Dining area, Sitting area

Bedroom

Linens, Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Double Room "Classique Balcon"
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room "Classique Balcon"

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Shower, Slippers, Free toiletries, Body soap, Private bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Outdoors

Balcony

Living Area

Desk

Bedroom

Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed

View

Inner courtyard view
Double Room "Grande Balcon"
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room "Grande Balcon"

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Hairdryer, Toilet, Towels, Shower, Slippers, Free toiletries, Body soap, Private bathroom, Shampoo, Bathrobe

General

Smoke Alarm, Key card access, Heating, Trash cans, Safe, Air conditioning

Media & Technology

Flat-screen TV, Telephone, TV

Outdoors

Balcony

Living Area

Desk

Bedroom

Linens, Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed

View

Inner courtyard view

FAQ's

Is this TORTUE Hamburg pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at TORTUE Hamburg?

Check-in time for TORTUE Hamburg starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the TORTUE Hamburg have a swimming pool?

No, this TORTUE Hamburg does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in TORTUE Hamburg?

Best-rates for the TORTUE Hamburg starts from $234 per night with includes Air Conditioner, Pet Friendly, Wheelchair Accessible, Balcony/Terrace, Bar, Parking, Wellness Facilities, Laundry, Designated Smoking Area, Business Services, Fireplace/Heating, Guest Services, Child Friendly, Kitchen, Accessibility, Security/Safety, Restaurant, Toiletries, Entertainment, Breakfast, Internet with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is TORTUE Hamburg a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the TORTUE Hamburg wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the TORTUE Hamburg is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the TORTUE Hamburg?

Based on the information reported by the owner or manager, the TORTUE Hamburg indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for TORTUE Hamburg?

Based on the information reported by the owner or manager, details for the cancellation policy for the TORTUE Hamburg are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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